Essential Information about our Supported Holidays

It is a booking condition that you take out adequate travel insurance for your trip. Please check that your policy
covers the cost of industrial action, natural disaster, cancellation of holiday by you or the cost of assistance,
including repatriation in the event of you suffering an accident or illness, and medical evacuation by air. Please
also make sure that your insurance company are aware of any pre-existing medical conditions. For example, if
you are travelling to a mountainous region and you suffer from high blood pressure you may not be covered if
you fall ill due to altitude sickness. Also make sure your insurance covers any specific activities you have planned
e.g. diving, skiing/ winter sports etc.

A visit to your GP or a travel clinic is essential to get up to date advice on required inoculations. Please note that
some countries require certificates for mandatory vaccinations. Some vaccinations and malaria tablet courses
must be started weeks before you travel so it is essential that you visit your GP or travel clinic well before your
travel date if possible.

Passports and Visas
Some of the destinations we offer require a visa, which must be obtained before you travel. We will always try and
provide advice on this but regulations can change. It is your responsibility to make sure that you have complied
with the regulations of the countries you are visiting.

Please make sure your passport has at least 6 months' validity left on it. Also ensure you have enough free pages
for immigration stamps.

If you are travelling to the United States, please make sure that you have applied for your ESTA. You can do this
online at

Your first name and surname on your passport must exactly match those that appear in your passport, so do
check your booking confirmation carefully.

What to pack
Remember to take a photocopy of your passport before your travel and keep it separate from the original.

Packing for an adventurous trip can often be a challenge given the huge contrast in climates, even within one
country. Be prepared for cooler night-time temperatures in mountain and desert areas, make sure you have loose,
long sleeved clothes to cover up in the sun during the day. Keep the kiddies protected.

Be aware of local customs of the local destinations you are visiting. In some places you may need to dress conservatively in certain areas. Ask us for advice if you are unsure. 

Air ticket flexibility
Most of our quotes are based on our specially negotiated airfares that we have in place with the airlines. We use
the most competitive rates and for this reason they can be restrictive in terms of alterations and refunds. If you
need more flexibility, then please let us know in order for us to give you another quote.

Aircraft Seating
Most airlines now charge to pre-allocate your seating in advance if you want to secure the best possible seats.
You can pre-book these for free at check in 24hrs beforehand if there are spaces available but you run the risk
of poor seating choices if you are travelling at a busy time.

Check in
The recommended airport check in times can vary from 1 hour to up to 3 hours in certain destinations. Airlines can
tend to overbook flights, so do get to the airport with plenty of time in order to avoid difficulties, especially at
peak times such as Christmas and Easter. Passengers flying via the US must clear customs and immigration even
if you are enroute to another destination. In some cases, you must collect your luggage.

Note that most airlines do offer online check in 24 hours before your flight we strongly recommend that you do
this in order to make your journey as easy as possible.

These vary according to the carrier, destination, route and the class of travel booked. Please note however that:
1) When travelling domestically and also most low-cost carriers operate a policy of luggage being payable at the
time of check-in or prior to travel on the airlines website.
2) If your luggage is over the specified weight or size allowance the airline may charge you at check-in for the
excess weight or refuse the luggage to be checked in until the weight and dimensions are within the prescribed

Please check the airlines website for full details as 360 Private Travel will not be responsible or liable for any such charges or for any items left at the airport.

Liquids in hand baggage
You will need to check the current arrangements with the particular airline you are flying with as the rules on this
are changing continuously.

Baby food and milk
If you are travelling with a baby or infant you are allowed to carry as much baby milk, powdered formula, sterilized
water (must be in a baby bottle) and baby food as required for your trip, even if this exceeds the usual limit on
liquids. These do not need to fit in the transparent bag but you should have them ready for inspection by airport

Liquid medicines
You are allowed to carry as much liquid medicine as required for your trip, even if this exceeds the usual limit on liquids,provided you have a supporting prescription or doctor's note. The medicine does not need to fit in the transparent bag but you should have it ready for inspection by airport security. 

Duty-free and airport purchases
Once you are through security you can buy duty-free liquids from airport shops and on board, provided that they
have been sealed at the point of purchase into a security tamper evident bag with the receipt inside. You can take
these items with you if you leave the airport and return later for your connecting flight, as long as they stay sealed
within the security tamper evident bag with the receipt. However, you may be subject to further security checks
if you are connecting flights later on in your journey.
You will need to check the arrangements for all the airports on your journey to be certain that anything you have
in your hand baggage will be allowed through with you.

Travellers Thrombosis - DVT
Clotting of the blood usually occurring in the lower legs, is more commonly known as DVT and can affect travelers
on long haul flights. This is uncommon but here are some tips on minimizing the risk.

Drink Plenty of Water
Avoid alcohol and caffeine just before and during your flight.
Get up and walk around the cabin and stretch your arms and legs if you are on a long flight.
Wear loose and comfortable clothing.
Take Aspirin - Dosage to be recommended by your GP.
Wear flight socks.

General Health
In some destinations, standards of hygiene are lower than you would expect at home. At 360 Private travel we
specialize in the very best accommodation so therefore hygiene is rarely a concern in your hotel, but it's wise to
take the following precautions:

Stick to bottled water.
Avoid eating in street markets.
Be aware of the strength of the Sun.
Take effective insect repellent where needed.

Safety and Security
Take some simple precautions while away.

Always use the hotel safe for your valuables.
Avoid wearing expensive jewellery.
Avoid walking alone late at night.
Take care when using local taxi's late at night - ask your concierge for advice.
Be wary of being approached in the street by a friendly stranger.

Always take photos of people in a respectful fashion and ask permission if taking a close up photograph of
someone. In some areas people will ask you if you want to take a picture but be prepared to hand over some
small change in return. Underwater cameras are highly recommended if you will be spending time snorkelling.

Responsible Travel 

While tourism undoubtedly has many positive effects both for the host country and the visitor, travelling
irresponsibly can cause damage to local cultures and the environment. At 360Private Travel we pride ourselves
on using the best possible providers who act responsibly and look after their staff above the normal guidelines
for each country.

Here are a few tips on to minimise your impact
When walking in the countryside try and stick to paths to minimise the impact on vegetation.
Use water sparingly and use biodegradable soaps and shampoos in fragile areas.
Never buy products made from wild animals.
Help the local economy by buying local produce rather than imported goods.

Contact Details

Ian Callen (Director of Go Provence) on

French contact:

00 33 683862225  (Mobile)

E mail

2, Quartier de Pascalone,

Route de Valensole,




 Neil Manser (Director of Go Provence) on

00 33 6 77545174 (Mobile)

Please check the checklist of what items to bring on your holiday.

Please ensure that if you need help with cutting toe nails that you arrange to have them cut before your holiday to ensure your feet are comfortable during your holiday.

Checklist - Things we recommend that you bring for a summer holiday.  (please request a separate checklist if you are having a holiday with us outside of summer, for example the ski holiday)

Terms and Conditions

Please make sure you read our full terms and conditions.

Care Questionnaire

Please complete and return our Care Questionnaire when you are making a booking.

"Another really helpful service that Go Provence staff provide is that they come to Britain and escort the clients to and from France, which sets them apart from other supported holiday companies."

Matt Iles - Personal Assistant to people with Learning Disabilities at South Gloucestershire Council

"The clients had a say in what they did, and everyone was accommodated for, meaning that they all felt welcome and involved in the decision making"

John Smallman - A Support Worker Volunteer